Sunday, September 24, 2023

The Power of Treating People Well: How This Philosophy Has Become the Driving Force Behind Robert DeFalco Realty’s Success

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Ian Feldman
Ian Feldman
Ian Feldman is the lead editor for Business News Ledger. Ian has been working as a freelance journalist for nearly a decade having published stories in the New York Times, The Plain Dealer, The Daily Mail and many others. Ian is based in Detroit and covers issues related to entrepreneurs and businesses.

Many companies use catchy slogans to draw customers in, many of which promise things like high quality products or great deals. While their products might be high quality and they may provide a great deal, that’s often where the benefits of working with them ends. Why is it that the people who promise such great things typically end up failing in other aspects of their customer-facing business practices? Because they only care about the money, and once they get it, the care for you as a person ends.

Today, it’s easier than ever to get scammed or taken advantage of, to be taken for granted or seen as a walking wallet, and that is why it is even more imperative to both acknowledge and support the businesses that value their customers and never hesitate to show it. One such business is Robert DeFalco Realty, and they were founded on a well-practiced philosophy instead of a catchy slogan, one that is both simple and effective—treat people well. This client-centric approach is one DeFalco applies to everything he does, from his leadership style to his growth in the industry.

Best of Staten Island

Robert DeFalco Realty was founded over 30 years ago is named after the man who founded the real estate firm, broker and owner Robert DeFalco. The firm is based in Staten Island but serves clients in many popular East Coast areas, from New York to Brooklyn and New Jersey. Being in the business as long as they have, it should come as no surprise that they are the number one agency in Staten Island.

While DeFalco’s expertise and his talented team of professionals are the best in the business, they have reached impressive levels of success because of the philosophy the firm is founded on and the way in which they all uphold it. Every single employee at the firm, including DeFalco himself, are committed to their clients, and they are known for leading with the client’s best interest in mind for all things.

Their client-focused approach has been exceptionally beneficial for them over the decades they have been open, earning them $2.5 billion in annual sales, and there are many other qualities that make them stand out as leaders in the real estate industry, qualities such as their dedication to their community as a whole.

“It is the responsibility of businesses to give back to the communities in which they serve,” said DeFalco. “My father taught me this when I was just a boy, and I have incorporated this belief into my own business.”

Staying true to another well-practiced philosophy, DeFalco’s agency is a flagship sponsor of the Making Strides Against Breast Cancer annual walk, and DeFalco has been recognized by Emergency Help Children’s Organization. DeFalco and his real estate agency have both donated hundreds of thousands of dollars to charities and other organizations that are designed to make their community a better place for all.

Looking Ahead

DeFalco Realty has recently announce that they have plans to expand, further meeting the needs of both their clients and the community.

“As the broker owner of Robert DeFalco Realty, I am personally tasked with taking the necessary action for my company to adapt, but not to the current market, to the market of tomorrow,” said DeFalco. “Staten Island is slated for an abundance of commercial development over the course of the next several years, but there is an absence of major commercial real estate agencies. As a result, we launched our Commercial Division.”

This expansion is beneficial for Staten Island because DeFalco Realty is local agency that genuinely cares for and supports the community. Supporting the growth of their area is just another quality that highlights the care and compassion they have.

About Robert DeFalco

Robert DeFalco Realty was founded in 1987 by Robert DeFalco, a real estate Broker/Owner who wanted to help families achieve their dream of homeownership. Through the philosophy ‘Treat People Well,’ Robert DeFalco has grown into a successful real estate agency led by a professional team of highly-motivated real estate associates with experience in residential, commercial, and new real estate development. For more information, please visit

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