Disasters leave more than physical damage. They leave families feeling lost, businesses uncertain, and property owners struggling to find answers. When insurance companies delay or underpay claims, that feeling of helplessness grows. Insurance Claim HQ was founded to change that. Based in Metairie, Louisiana, and led by Galen M. Hair, the firm’s purpose is simple: step in when others don’t. Where insurance providers fall short, they show up with clarity, compassion, and results.
Insurance Claim HQ is a national property casualty law firm built on action. Its reputation has spread because of how it shows up in the hardest moments. Whether it’s helping a family secure the payout they need to rebuild or handing a child a comfort item after a disaster, the firm puts people first. That’s what makes their mission personal. Legal expertise alone isn’t enough. Human empathy drives the work, and the results follow.
Built on Service, Focused on People
From the start, Insurance Claim HQ has represented only policyholders – never insurance companies. Their cases cover a wide range of disasters, including hurricanes, fires, floods, and theft. Many of the people they help come to them frustrated and exhausted after being ignored or undervalued by their insurers.
What makes the firm different is how early they start supporting people. Before a case is filed, they offer free resources – videos, guides, and disaster prep tips – that help homeowners understand their rights and protect what matters. They equip families and business owners to act fast and smart, whether or not they ever hire a lawyer.
For Galen, this approach is non-negotiable. “Going above and beyond for clients is not just about meeting their expectations; it’s about exceeding them and making a real difference in their lives,” he says. That’s the standard he expects at every level of the firm.
Insurance Claim HQ has also built a unique client success team dedicated to keeping people informed throughout their claim process. Every team member is hired not just for their skill, but for their commitment to the firm’s values – integrity, compassion, and service. It’s a culture designed to keep clients at the center of every conversation.
When the Fight Is Toughest, They Step In
The firm’s results speak volumes. According to their latest data, Insurance Claim HQ has recovered more than $1 billion for over 70,000 clients. Each win represents more than money – it’s a family getting their home back, a business reopening its doors, or a community beginning to heal.
In one standout case, a Lake Charles homeowner was offered just $50,000 from their insurer after Hurricanes Laura and Delta destroyed their property. Insurance Claim HQ fought back, ultimately securing a $9 million settlement that changed everything for that family. In another case, a family left homeless by a fire was initially denied help. The firm stepped in and recovered $825,000 to rebuild their future.
The team’s deep understanding of insurance company tactics allows them to fight delays and denials with precision. However, it’s their human-first approach that makes the difference, restoring dignity to people who feel like they’ve been forgotten in the claims process.
Growing Responsibly, Leading With Purpose
Insurance Claim HQ’s growth has been steady and intentional. While they started in Louisiana, they now serve clients in Florida, Texas, Alabama, Georgia, Massachusetts, Illinois, Mississippi, and Washington, D.C.
Their model combines deep local understanding with the strength of a national practice. That balance allows them to respond quickly when disaster hits while keeping every client relationship personal and hands-on. This dedication has earned them an A+ rating from the Better Business Bureau and the trust of professionals across the industry. Contractors, public adjusters, and other attorneys routinely refer complex cases to them, confident in the firm’s ability to fight for fair outcomes.
Galen sums up their approach this way: “Navigating insurance claims can feel overwhelming. We exist to level the playing field and give people back their voice.” That’s exactly what they do every day for every client.
As climate disasters increase in both frequency and severity, the need for advocates like Insurance Claim HQ is only growing. NOAA predicts the 2025 Atlantic hurricane season could bring 13 to 19 named storms, including up to 10 hurricanes and 5 major hurricanes – a 60% chance of an above-normal season. In this environment, preparedness and protection matter more than ever.
Insurance Claim HQ isn’t waiting for storms to pass before stepping in. They’re preparing now, growing their reach, and doubling down on their mission. Wherever disaster strikes, they’ll be there – not just as lawyers, but as partners in rebuilding what matters most.
About Insurance Claim HQ
Insurance Claim HQ is a premier property casualty insurance law firm powered by Hair Shunnarah Trial Attorneys and headquartered in Metairie, Louisiana. With over $1 billion recovered for more than 70,000 clients, the firm brings 25+ years of legal experience and unmatched insight into how insurers operate. Discover how they fight for policyholders at www.insuranceclaimhq.com.
